Technical Service

As a pioneer in the field of automated molecular food diagnostics, BIOTECON Diagnostics has years of experience in the care and maintenance of systems and applications. From the outset, technical service works closely with our customers. Our experienced team of certified service engineers provides installation and training, telephone support, as well as maintenance and repair of systems.

Our Technical Service Helpdesk is available Monday thru Friday from 8am to 6pm (Central European Time).

In addition to our warranty, we offer basic and full service contracts for each automated system:

Basic – Service Contract Full – Service Contract
Services included Labor Labor, Parts, Hardware, Travel Costs
Annual Routine Maintenance General function tests, cleaning, replacement of spare parts according to the maintenance schedule as well as software updates
Reaction Time Response within 48 hours
On-site Deployment Within 72 hours in Germany, Austria, and Switzerland.
Within 96 hours in the EU
Outside of EU – depending on country

All listed technical services are also individually available (please inquire).

Technical Services offered for:

Automation Systems

  • foodproof® RoboPrep+
  • foodproof® X-Tract
  • KingFisher® Flex
  • microproof® Robo+

Real-time PCR Cycler

  • Thermo Scientific PikoReal® 24

Software

  • microproof® Software Suite